Customer Technical Services Engineer

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To strengthen our Sensor team, we are looking for a

CUSTOMER TECHNICAL SERVICES (CTS) ENGINEER

ROLE

STA Technologies develops unique anti-counterfeiting solutions for product and document security applications. As part of these solutions, we create unique security features along with sensors to detect and authenticate these features.  The Customer Technical Services team is the customer-facing organization within the sensor group.  After the sale, CTS establishes relationships with the customer, coordinating sensor delivery and supporting on-site testing.  The CTS Engineer will attend on-site activities, assuring customer satisfaction and providing critical feedback to the STA team for the necessary product improvements based on field test results. The candidate will support the development of a reliable and robust portfolio of quality control tools, and high-speed sensors in an industrial in-line environment.  The CTS Engineer will work with our research & development and manufacturing teams across the lifecycle of existing and new sensor products to ensure that all devices satisfy the end user requirements.  The candidate will also work on the characterization, customization, and support of the full portfolio of quality control tools and sensors.  The successful candidate will develop a full comprehension of the technology, from the starting materials to the end application, with the goal to ensure that all customer requirements are satisfied.

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Key responsibilities of this position include:

• Attending and supporting field tests of in-house developed sensors and quality control tools.
• Compiling, documenting, and sharing critical observations from field testing with management, design, and manufacturing teams.
• Statistical analysis of data to provide technical recommendations on device setting for respective customers.
• Supporting tools developed for in-house chemical measurements for R&D and production functions.
• Understanding customer requirements and helping to ensure execution against those requirements from the design phase through deployment.
• Collaboratively working with design engineering and manufacturing to help customize and test prototype sensors to help ensure that all customer requirements are being met.
• Conducting experiments using product prototypes with the objective of identifying design flaws that impact areas such as measurement results, product capability, and product robustness.
• Assisting with the industrialization of our products, including its quality, performance, usability, reliability, lifespan, and serviceability.
• Assisting with the development and maintenance of product technical documentation such as installation guides and user manuals.

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The ideal candidate will be:

• Flexible with the ability to travel on short notice.
• Professional around customers with the ability to communicate effectively and with tact.
• Someone who is extremely observant with the capability of making keen observations during testing.
• Able to think quickly and react accordingly if products are not functioning as expected in the field.
• Familiar with quality control devices and calibration procedures.
• Capable of conducting a designed experiment to collect data.
• Able to perform data analysis, compile those results, and then effectively present findings to other group functions.
• A motivated self-starter who proposes solutions to technical issues.
• A motivated individual who can work closely to resolve technical issues within a diverse team across several time zones.
• Someone with the ability to handle shifting priorities, multiple projects, and timeline pressure to meet deadlines.
• Someone with strong technical writing skills.

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PROFILE  

• BS degree in Sciences field with 2-4 years’ post-degree experience in a scientific or related technological field is a minimum requirement.
• Skills in mathematics and statistics is desired, a working knowledge of chemistry is a plus.
• Familiarity with field deployment of products for end-application testing, qualification, and deployment is desired.
• Experience with gauge study test methods, and analysis of reliability data is desired.
• Strong skills in hands-on troubleshooting and data analysis are desired.
• Good written and verbal communication.
• U.S. citizenship required.
• Must be able to support travel to domestic and international customer locations up to 50% during critical phases such as initial installation.

JOIN US:

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Our people contribute to a more secure world

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