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Customer Service Support

Req ID:  23064
Posted on:  13-Jan-2022
Location: 

Carol Stream (US05), USA

Department:  Customer Projects Deployment & Services (50015867)
Job Family:  Sales and Customer Support


 

 

To strengthen our Meyercord team, we are looking for a

 

 

 

                                                                           CUSTOMER SERVICE SUPPORT

 

 

ROLE

 

 

You will be responsible for supporting Customer Service at Meyercord in Carol Stream, IL.  You will be responsible for the following tasks: 

 

 

  • Assist in providing customer support via fax, phone and email
  • Responds to requests in a timely manner
  • Effectively communicates timelines, pricing, and shipping information to customer  
  • Enter sales and factory work orders
  • Creates Sales order is Green Tree
  • Creates customer production orders and production test jobs as requested by press
  • Enters customer complaints via Service Now tool
  • Manages all documentation/photos in Service Now tool
  • Communicates with Sales and Management regarding complaints
  • Prepares shipping documents as needed
  • Communicates all shipments with warehouse staff
  • Manages shipping schedule in coordination with freight carries
  • Prepares ground shipments for smaller orders
  • Close jobs at end of the production cycle
  • Reviews all closed jobs to ensure accuracy in all internal applications
  • Resolves discrepancies within the jobs with production staff 
  • Update job information in assorted internal applications
  • Maintain accurate customer information in CRM database
  • Maintain hard copies of all types of customer files
  • Provide overall support and assistance to office team and Plant Manager
  • Miscellaneous tasks as assigned
  • Provide help and support to DtD and finishing floor production as needed

 

 

 

 

PROFILE

 

 

  • Minimum of a HS Diploma or equivalent, Associate degree in business a plus. 
  • Must have 3-5 years customer service and office experience.
  • Must be highly organized and have the ability to communicate effectively with both internal and external contacts.
  • Proficiency in MS Office products such as Word, Outlook, and Excel required.  

 

 

 

 

JOIN US:

 

 

Our success comes from our highly skilled and talented employees

Respectful entrepreneurship and a long-term vision are key for success

Our people contribute to a more secure world

Diversity at all levels of an organization is a strength

SICPA Securink Corporation is committed to making its electronic and information technologies accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. If you are a qualified individual with a disability or are a disabled veteran, and are unable or limited in your ability to use or access our Careers site as a result of your disability, you have the right to receive assistance in completing the application process. To request an accommodation, please click here.

 

SICPA Securink Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  For more information on or to view our EEO policy, please contact Human Resources.

 

EEO     

EEO Supplement  

 


Nearest Major Market: Chicago

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