Field Service Technician

SICPA is an international company with its world headquarters in Switzerland, and a global presence over 5 continents. As global leader in security inks for banknotes, value documents and brand name goods, SICPA has developed a strong international position as creator of innovative security solutions. We provide a challenging environment and ongoing professional development for all our employees.

To strengthen our team in Sierra Leone, we are looking for a:

FIELD SERVICE TECHNICIAN

It is a 6-month fixed term contract with a possibility of an extension. 
 

Introduction:

Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform Repair Center activities. 

Specific Responsibilities and Duties:

• Provide the 1st level support for technical issues
• Ensure the resolution of incidents within specific time constraints
• Perform user management and routine system administration tasks
• Manage and maintain servers and data center equipment
• Respond to requests of other technical teams
• Troubleshoot and resolve IT issues
• Coordinate service activities with other Field Service Technicians
• Maintain a test environment
• Perform monitoring activities
• Test all new releases and upgrades
• Install, configure, optimize & maintain systems, applications and servers 
• Maintain accurate and updated documentation

This also involves:

• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on call support depending on business requirements

Your profile

• Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering), or equivalent combination of training, and/or experience
• Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
• Fluent in English
• Good written and verbal communication 
• Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
• Experience with Microsoft office tools (Excel / Word)
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
• Experience in managing and troubleshooting  MS Windows
• Ability to work in teams
• Ability to work under pressure 
• Customer oriented attitude

Knowledge in one or more of the following fields a plus:

• Experience troubleshooting computer networks 
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming

This is a new role with therefore a new challenge and a great opportunity to work in a truly international environment and in a highly-motivated and friendly team.

It is a 6-month fixed term contract with a possibility of an extension.