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Field Service Technician

Req ID:  27889
Posted on:  20 May 2024

Freetown (SL01), Sierra Leone

Department:  Customer Projects Deployment & Services
Job Family:  Value Chain



SICPA is an international company with its world headquarters in Switzerland, and a global presence over 5 continents. As global leader in security inks for banknotes, value documents and brand name goods, SICPA has developed a strong international position as creator of innovative security solutions. We provide a challenging environment and ongoing professional development for all our employees.

To strengthen our team in Sierra Leone, we are looking for a:


It is a 6-month fixed term contract with a possibility of an extension. 



Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform Repair Center activities. 

Specific Responsibilities and Duties:

  • Provide the 1st level support for technical issues
  • Ensure the resolution of incidents within specific time constraints
  • Perform user management and routine system administration tasks
  • Manage and maintain servers and data center equipment
  • Respond to requests of other technical teams
  • Troubleshoot and resolve IT issues
  • Coordinate service activities with other Field Service Technicians
  • Maintain a test environment
  • Perform monitoring activities
  • Test all new releases and upgrades
  • Install, configure, optimize & maintain systems, applications and servers 
  • Maintain accurate and updated documentation


This also involves:

  • Identify situations requiring urgent attention and escalate as appropriate
  • Coordinate deployments with other Field Operations Technicians and other teams
  • Provide feedback and contribute to improvement initiatives
  • Work outside business hours and availability for on call support depending on business requirements


Your profile

  • Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering), or equivalent combination of training, and/or experience
  • Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
  • Fluent in English
  • Good written and verbal communication 
  • Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
  • Experience with Microsoft office tools (Excel / Word)
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
  • Experience in managing and troubleshooting  MS Windows
  • Ability to work in teams
  • Ability to work under pressure 
  • Customer oriented attitude

Knowledge in one or more of the following fields a plus:

  • Experience troubleshooting computer networks 
  • Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming


This is a new role with therefore a new challenge and a great opportunity to work in a truly international environment and in a highly-motivated and friendly team.

It is a 6-month fixed term contract with a possibility of an extension. 

Apply now »