FIELD SERVICE TECHNICIAN

SICPA is an international company with its world headquarters in Prilly/Lausanne, and a global presence over 5 continents. As global leader in security inks for banknotes, value documents and brand name goods, SICPA has developed a strong international position as creator of innovative security solutions. We provide a challenging environment and ongoing professional development for all our employees.

To strengthen our team in Freetown, we are looking for a

Field Service Technician

Introduction:
Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform Repair Center activities. 

Specific Responsibilities and Duties:
•    Provide the 1st level support for technical issues
•    Ensure the resolution of incidents within specific time constraints
•    Perform user management and routine system administration tasks
•    Manage and maintain servers and data center equipment
•    Respond to requests of other technical teams
•    Troubleshoot and resolve IT issues
•    Coordinate service activities with other Field Service Technicians
•    Maintain a test environment
•    Perform monitoring activities
•    Test all new releases and upgrades
•    Install, configure, optimize & maintain systems, applications and servers 
•    Maintain accurate and updated documentation

This also involves:
•    Identify situations requiring urgent attention and escalate as appropriate
•    Coordinate deployments with other Field Operations Technicians and other teams
•    Provide feedback and contribute to improvement initiatives
•    Work outside business hours and availability for on call support depending on business requirements

Your profile:
•    Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering) , or equivalent combination of training, and/or experience
•    Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
•    Fluent in English
•    Good written and verbal communication 
•    Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
•    Experience with Microsoft office tools (Excel / Word)
•    Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
•    Experience in managing and troubleshooting  MS Windows
•    Ability to work in teams
•    Ability to work under pressure 
•    Customer oriented attitude

Knowledge in one or more of the following fields a plus:
•    Experience troubleshooting computer networks 
•    Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
•    Knowledge of basic IT support procedures and tools
•    Knowledge of basic PLC setup and programming

This is a new role with therefore a new challenge and a great opportunity to work in a truly international environment and in a highly-motivated and friendly team.

EEO