Field Service Technician Fixed Term Contract - Maternity Cover

SICPA is an international company with its world headquarters in Prilly/Lausanne, and a global presence over 5 continents. As global leader in security inks for banknotes, value documents and brand name goods, SICPA has developed a strong international position as creator of innovative security solutions. We provide a challenging environment and ongoing professional development for all our employees.
 
To strengthen our team in Freetown, we are looking for a  
Field Service Technician
 
Introduction:
Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform Repair Center activities.
 
Specific Responsibilities and Duties:
· Provide the 1st level support for technical issues
· Ensure the resolution of incidents within specific time constraints
· Perform user management and routine system administration tasks
· Manage and maintain servers and data center equipment
· Respond to requests of other technical teams
· Troubleshoot and resolve IT issues
· Coordinate service activities with other Field Service Technicians
· Maintain a test environment
· Perform monitoring activities
· Test all new releases and upgrades
· Install, configure, optimize & maintain systems, applications and servers
· Maintain accurate and updated documentation
 
This also involves:
· Identify situations requiring urgent attention and escalate as appropriate
· Coordinate deployments with other Field Operations Technicians and other teams
· Provide feedback and contribute to improvement initiatives
· Work outside business hours and availability for on call support depending on business requirements
 
Your profile
· Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering) , or equivalent combination of training, and/or experience
· Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
· Fluent in English
· Good written and verbal communication
· Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
· Experience with Microsoft office tools (Excel / Word)
· Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
· Experience in managing and troubleshooting MS Windows
· Ability to work in teams
· Ability to work under pressure
· Customer oriented attitude
 
 
Knowledge in one or more of the following fields a plus:
· Experience troubleshooting computer networks
· Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
· Knowledge of basic IT support procedures and tools
· Knowledge of basic PLC setup and programming