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Business Analyst

Req ID:  18164
Posted on: 

Madrid Goya (ES02), Spain

Department:  Global Information Services (50002438)
Job Family:  Information Technology

Within Global IS department and Enterprise Solution Delivery team, participate actively to the Business Analysis within Service Now application in general. Design, develop and maintain Service Now from a functional perspective. 
Be the functional reference for Service Now solutions, develop and customize based on business requirements. Master architectural aspects of Service Now application. 


Create and maintain functional documents specifications for projects and requested changes in application, ensuring end-to-end testing.  

Design and implement requested changes in application ensuring end-to-end testing if required. Ensure quality of the platform configuration. Participate to the estimations for new projects, ensure the quality of delivered solutions.  

Operational management: 
Ensure 2nd and 3rd support level for Service Now, by collaborating with internal business analysts, as well as internal and external contributors 
Manage 3rd party providers that contribute to ongoing projects and run & support. 

Manage internal Business relationship for Business needs understanding and solution requirements definition enabling. 

·       Bachelor in IT or equivalent 
· Service Now certification is appreciated 
·       Familiar with ITIL, certification a plus 
· Proven former experience in Service Now ITSM and ITBM suite operations and projects delivery. 

·       At least 5 years’ experience in Service Now 

·       Very good communication and interpersonal skills 
·       Ability to work autonomously in coordination with a global team 
·       Ability to define standards, apply them 
·       Fluent in English. French is a plus 

·       Previous experience as ServiceNow developer and technical knowledge is a plus 
•       Our success comes from our highly skilled and talented employees 
•       Respectful entrepreneurship and long-term vision are key for success 
•       Our people contribute to a more secure world 
•       Diversity at all levels of an organization is a strength 
We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating 
and fast-growing industry 

Apply now »