Share this Job
Apply now »

Service delivery coordinator

Req ID:  19244
Posted on: 

Madrid Goya (ES02), Spain

Department:  Center Of Excellence (50007082)
Job Family:  Information Technology


We are looking for our offices in Madrid (Spain) a:





                                                         SERVICE DELIVERY COORDINATOR




The Service Delivery Coordinator is part of a Global Service Management Team and belongs to Customer Service Support department.

The Service Delivery Coordinator (SDC) is the primary point of contact to all the Service Management (SM) processes and ITSM tool matters. This role manages the daily operational aspects of delivering support services and projects according to the established procedures.


  • Project Management, to implement SM processes and ITSM tool (Service Now) for new and current customers: lead the projects through their full lifecycle from requirements gathering through to deployment and acceptance, and ensure their successful completion
  • Ensure the availability, efficiency and performance of the organization’s processes and services, ensuring they are delivered in accordance with the agreed business requirements and quality standards
  • Actively participate in trainings and coaching
  • Assist in the business process redesign and prepare documentation as needed (manual guides, standard procedures, …)
  • Operations and Service Management reporting and data analysis
  • Drive continuous service-improvement (CSI) efforts.
  • Provide first line of support in requests, and escalation of technical issues related to ITSM Tool (Service Now)
  • Involved in the SNOW Change Management
  • Develop and maintain a positive and cooperative working relationship with other local and global Support, Operations and Development teams



  • Project coordination (activities planning and resources management, requirements preparation, risk analysis, acceptance tests, deployment, etc)
  • Strong organizational and analytic skills
  • Committed, passionate and driven to results
  • Microsoft office tools (Excel, Word, Power Point, Outlook, OneNote)
  • Multi-task
  • Experience in working in an international matrix organisation environment
  • Understands best practices in Service Management.
  • Experienced in process management and support of ITSM processes
  • Good knowledge of ITIL
  • Knowledge of ITSM Tools (preferably Service Now)
  • Fluent in English
  • Excellent communication skills with the ability to influence
  • Open mindset and be capable to interact with different levels of people from various skillset
  • Familiar with quality and performance monitoring processes




  • Our success comes from our highly skilled and talented employees
  • Respectful entrepreneurship and a long-term vision are key for success
  • Our people contribute to a more secure world
  • Diversity at all levels of an organisation is a strength


We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating industry.

Your file will be handled with upmost confidentiality and discretion.





Apply now »