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Business Intelligence Analyst

Req ID:  22307
Posted on:  28-Nov-2021

Nairobi (KE01), Kenya

Department:  Customer Projects Deployment & Services (50015242)
Job Family:  Information Technology




To strengthen our team, we are looking for a Business Intelligence Analyst who will be responsible for  Data Analysis including but not limited to SNOW statistics report and analysis, monitoring tool reports and analysis. Data visualization, visual layout, user experience, and user interface design are an important part of the job.








  • Produce and analyze reports, identify areas of improvement and propose improvement actions
  • Responsible for the integration and analysis of data from multiple sources
  • Manage development activities including technical analyses, estimates of effort, definition of scope and objectives, and coordination with other technical teams.
  • Ensure that external and internal SLAs are met, and corrective actions are proposed and implemented when breaching SLA.
  • Responsible for status reporting, including Operational Performance Management and Service Management reports, as scheduled or as required.
  • Ensure all KPIs for service centre are met and in case of deviations identify areas of improvement and propose actions.
  • Experience in using Solution monitoring tools (i.e Splunk)
  • Able to work on existing set up and to propose new ways of working or improvements
  • Knowledge on analysis of recurrent incidents and problem-solving methodologies



  • Actively participate in the development and delivery of solution-related trainings for the customer and taxpayer system users
  • Actively participate in development and delivery of internal training materials and provision of training sessions for new and existing team members


Status Reporting

  • Responsible for status reporting, including Operational Performance Management and Service Management reports, as scheduled or as required.





  • Must have experience with enterprise business intelligence tools, including Microsoft SQL Server (SSAS, SSRS, SSIS), MDX, Data Modelling / Integration and TABLEAU or Power BI
  • Strong analytic skills and demonstrated abilities to produce comprehensive reports
  • Must have SQL knowledge
  • Must have ITSM Knowledge and experience in Service Management
  • Experience in presenting and sharing reports to senior management level
  • Experienced with quality and performance monitoring processes


Knowledge in one or more of the following fields a plus:

  • Experience troubleshooting computer networks 
  • Experience working with SNOW
  • Experience working with SPLUNK
  • Experience working with Linux


Personal qualities required, abilities: 

  • Strong analytical skills; very organized in thought and methodology.
  • Excellent oral and writing communication skills
  • Excellent interpersonal skills and good influencing skills
  • Good political finesse in facing very demanding customers.  Diplomatic when necessary.
  • Team oriented
  • Ability to work under pressure and meet deadlines
  • Demonstrated ownership of responsibilities
  • Customer oriented attitude
  • Focus on quality and results
  • Self-motivation 





  • Our success comes from our highly skilled and talented employees
  • Respectful entrepreneurship and long-term vision are key for success
  • Our people contribute to a more secure world
  • Diversity at all levels of an organization is a strength

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating and fast-growing industry. Your file will be handled with upmost confidentiality and discretion.


Apply now »