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Field service technician

Req ID:  30699
Posted on:  7 Oct 2026
Location: 

Quito, Ecuador

Department:  Customer Projects Deployment & Services


Field Service Technician

Field Service Technician

Role Purpose

Provide Level 2 technical support and field service to ensure the reliability, availability, and effective operation of SICPA solutions. The role is responsible for troubleshooting, maintenance, installations, system monitoring, calibrations, and on-site technical support while acting as a key link between local operations and advanced support teams.

Key Responsibilities

Technical Support & Maintenance

  • Provide Level 2 support for hardware, software, and operational issues.
  • Diagnose and resolve incidents within agreed service levels.
  • Perform preventive and corrective maintenance activities.
  • Install, configure, maintain, and optimize systems and applications.
  • Conduct system monitoring, troubleshooting, and periodic calibrations.
  • Maintain technical documentation and support repair center activities.

Operations & Service Delivery

  • Coordinate service activities with field technicians and support teams.
  • Act as liaison between Level 2 and Level 3 support teams.
  • Participate in deployments, upgrades, testing, and system validation.
  • Escalate critical issues and support incident resolution processes.
  • Monitor service performance and contribute to operational improvement initiatives.
  • Support on-call activities and emergency interventions when required.

Customer & Team Support

  • Provide on-site technical support to customers and operational teams.
  • Share technical knowledge and support capability development within local teams.
  • Contribute to continuous improvement, reliability, and service excellence initiatives.

Profile

Education

  • Technical Degree in Electronics, Electrical, Mechanical, Industrial, Telecommunications, Information Technology, or a related field.

Experience

  • Minimum 5 years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support environments.
  • Experience supporting equipment, systems, and customer operations.
  • Customer-facing support experience is an advantage.

Technical Skills

  • Strong troubleshooting and diagnostic capabilities.
  • Experience with Microsoft Windows environments and Microsoft Office.
  • Ability to analyze mechanical, electrical, software, and application-related issues.
  • Knowledge of system monitoring, maintenance processes, and technical documentation.

Desirable Knowledge

  • Computer networks and connectivity troubleshooting.
  • IT support tools such as FTP, SSH, Putty, SVN, and remote access solutions.
  • PLC configuration and basic programming.
  • Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory environments.

Field Service Technician

Role Purpose

Provide Level 2 technical support and field service to ensure the reliability, availability, and effective operation of SICPA solutions. The role is responsible for troubleshooting, maintenance, installations, system monitoring, calibrations, and on-site technical support while acting as a key link between local operations and advanced support teams.

Key Responsibilities

Technical Support & Maintenance

  • Provide Level 2 support for hardware, software, and operational issues.
  • Diagnose and resolve incidents within agreed service levels.
  • Perform preventive and corrective maintenance activities.
  • Install, configure, maintain, and optimize systems and applications.
  • Conduct system monitoring, troubleshooting, and periodic calibrations.
  • Maintain technical documentation and support repair center activities.

Operations & Service Delivery

  • Coordinate service activities with field technicians and support teams.
  • Act as liaison between Level 2 and Level 3 support teams.
  • Participate in deployments, upgrades, testing, and system validation.
  • Escalate critical issues and support incident resolution processes.
  • Monitor service performance and contribute to operational improvement initiatives.
  • Support on-call activities and emergency interventions when required.

Customer & Team Support

  • Provide on-site technical support to customers and operational teams.
  • Share technical knowledge and support capability development within local teams.
  • Contribute to continuous improvement, reliability, and service excellence initiatives.

Profile

Education

  • Technical Degree in Electronics, Electrical, Mechanical, Industrial, Telecommunications, Information Technology, or a related field.

Experience

  • Minimum 5 years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support environments.
  • Experience supporting equipment, systems, and customer operations.
  • Customer-facing support experience is an advantage.

Technical Skills

  • Strong troubleshooting and diagnostic capabilities.
  • Experience with Microsoft Windows environments and Microsoft Office.
  • Ability to analyze mechanical, electrical, software, and application-related issues.
  • Knowledge of system monitoring, maintenance processes, and technical documentation.

Desirable Knowledge

  • Computer networks and connectivity troubleshooting.
  • IT support tools such as FTP, SSH, Putty, SVN, and remote access solutions.
  • PLC configuration and basic programming.
  • Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory environments.

Apply now »