Application Support Engineer

Skills

Competencies

Short Description

APPLICATION SUPPORT ENGINEER

Purpose:

• Run the environments by monitoring availability and taking a holistic view of system health.
• Build software (tools) and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.

Responsibilities:

• Measure and optimize system performance by gathering and analyzing metrics from systems and applications to assist in performance tuning and fault finding.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Balance feature development speed and reliability with well-defined service level objectives.
• Provide primary operational support and engineering for multiple large distributed software applications.
• Lead and assist in implementing SRE best practices in the team and collaborations with other teams.
• Help to train and coach new members of the team who are new to the technologies and SRE practices.

Requirements:

• College degree or technical training in Computer Science, or equivalent combination of training, and/or experience .

• 3 years in software development, Service Center, Support Line or related, troubleshooting computer networks -diagnose and analyze software issues -, applying IT support procedures and tools.

Technical skills:

• Linux and VM, Database, Programming (Phyton), JBoss, log analysis, root cause analysis are a must. Nagios, Splunk, Openshift & Kubernetes are desirable.
• English: B1-B2