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Application Support Engineer

Req ID:  26804
Posted on:  08-Mar-2023
Location: 

Selangor (MY01), Malaysia

Department:  Customer Projects Deployment & Services (50015775)
Job Family:  Information Technology


Application Support Engineer

Role

  • Run the environments by monitoring availability and taking a holistic view of system health
  • Build software (tools) and systems to manage platform infrastructure and applications
  • Improve reliability, quality, and time-to-market of our suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Provide primary operational support and engineering for multiple large distributed software applications
  • Lead and assist in implementing SRE best practices in the team and collaborations with other teams
  • Help to train and coach new members of team who are new to the technologies and SRE practices
  • Gather, analyze metrics from systems and applications to assist in performance tuning and fault finding
  • Partner with development teams to improve services through rigorous testing and release procedures
  • Participate in system design consulting, platform management, and capacity planning
  • Create sustainable systems and services through automation and uplifts
  • Balance feature development speed and reliability with well-defined service level objectives
  • Continuously improve the solution monitoring solution of the operation
  • Continuously implement any automation which improve the operation and reliability of the operation

 

PROFILE

  • College degree or technical training in Computer Science, or equivalent combination of training, and/or experience
  • Professional experience:  Prior experience in software development (minimum 3 years).
  • Technical skills:
–Strong knowledge of Linux and VM.
–Competent knowledge of at least a database
–Ability to program with one or more high level languages, at least in Python
–Experience with log analysis
–Experience with root cause analysis
–Knowledge and experience in Nagios and Splunk will be added advantage.
–A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
–Knowledge or experience in other related technologies (OpenShift, Kubernetes) are advantageous
  • Specific knowledge linked to the work:  Mandatory:
–Strong troubleshooting skills and demonstrated abilities to diagnose and analyze software issues
–Experience managing 1st level support activities (Service Center, Support Line, etc.)
–Experienced with quality and performance monitoring processes
–Experience with Microsoft Office tools (Excel, Word, PowerPoint, Visio)

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