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Field Service Technician - Philippines

Req ID:  20344
Posted on:  20-Apr-2021

Selangor (MY01), Malaysia

Department:  Customer Projects Deployment & Services (50015775)
Job Family:  Value Chain

To strengthen our local Philippines team, we are looking for a



Field Service Technician



Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform Repair Center activities.


Specific Responsibilities and Duties:

  • Provide the 1st level support for all tpes of technical issues
  • Ensure the resolution of incidents within specific time constraints
  • Perform user management and routine system administration tasks
  • Respond to requests of other technical teams
  • Troubleshoot and resolve IT issues
  • Coordinate service activities with other Field Service Technicians
  • Maintain a test environment
  • Perform monitoring activities
  • Test all new releases and upgrades
  • Install, configure, optimize & maintain systems, applications
  • Maintain accurate and updated documentation


This also involves:

  • Identify situations requiring urgent attention and escalate as appropriate
  • Coordinate deployments with other Field Operations Technicians and other teams
  • Provide feedback and contribute to improvement initiatives
  • Work outside business hours and availability for on call support depending on business requirements


Your profile

  • Technical degree and technical competence in a relevant field, or equivalent combination of training, and/or experience
  • Minimum 2 years experience maintaining and troubleshooting equipment in a factory/industry environment
  • Proficient in English
  • Good written and verbal communication
  • Ability to diagnose and analyze mechanical, electrical, application issues and analyze application logs
  • Experience with Microsoft office tools (Excel / Word)
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
  • Experience in managing and troubleshooting  MS Windows
  • Ability to work in teams
  • Ability to work under pressure
  • Customer oriented attitude
  • Ready to travel between 50% to 70%



Knowledge in one or more of the following fields a plus:

  • Experience troubleshooting computer networks
  • Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming
  • Knowledge of fuel industry specification


This is a new role with therefore a new challenge and a great opportunity to work in a truly international environment and in a highly-motivated and friendly team.

Apply now »