Cloud Support Engineer

ROLE

•    Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)
•    Perform configuration changes and deploy new releases
•    Handle incidents and service requests escalated by Digital Operations L1 Support
•    Update and track incidents and requests in the ticketing tool
•    Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues
•    Conduct root cause analysis (RCA), document findings, and drive corrective actions
•    Escalate incidents and requests to L3 Support when appropriate
•    Maintain and enrich the knowledge base
•    Contribute to the maintenance and improvement of process documentation

PROFILE

•    Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage
•    Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus
•    Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)
•    Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus
•    Knowledge of containerized environments: Docker, Kubernetes, AWS
•    Basic scripting skills: Bash, Python, Postman
•    CI/CD pipelines: ArgoCD, Argo Workflows
•    Languages: Excellent English (C1, written and spoken); additional languages are a plus
•    ITIL certification is an advantage
•    Strong written and verbal communication skills
•    Solid analytical and problem-solving abilities
•    Strong organizational skills with effective prioritization and time management
•    Proactive, self-motivated, and results-driven

JOIN US !

 
• Join a global leader in trust technologies with a mission that matters.
• Be at the strategic heart of a financially sound and innovation-driven company.
• Collaborate with high-level experts and work on impactful international projects.
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.